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Some common reasons why cashback is declined are: The order was cancelled. The order was returned or partially returned. The order was exchanged or partially exchanged. The order was changed. The order was paid for using a gift code or gift voucher. The order was paid for using Cash on Delivery. The order might have been classified as bulk order from a wholesaler or a travel agent etc. The order did not comply with the store’s cashback policy. To see details on store specific cashback policy please see ‘Cashback Terms’ section for cashback merchants.
It can take 48 – 72 hours for cashback to get tracked. In case your transaction was not tracked even after this duration, please raise a Missing Cashback Claim for the transaction which was Not Tracked. Please note, merchants accept claims for cashback not tracked cases only till 7th day from the purchase date.
Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional Cashback label.